Refund policy

Return & Refund Policy

Last Updated: July 24, 2026

At ANTOS, we want you to love your jewelry. If you’re not completely satisfied with your purchase, we’re here to help.

Return Eligibility

We accept returns within 30 days of the delivery date for eligible items.

To qualify for a return, your item must:

  • Be unused, unworn, and in its original condition.
  • Be returned in its original packaging, including any tags, pouches, or gift boxes.
  • Include proof of purchase or order confirmation.

Non-Returnable Items

For hygiene and quality assurance reasons, the following items cannot be returned or exchanged:

  • Earrings (unless received damaged or defective).
  • Personalized or custom-made jewelry.
  • Gift cards.
  • Clearance or final sale items.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your item arrives damaged or defective, or you receive the wrong product, contact us within 7 days of delivery at antosllc1@gmail.com with the following:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We’ll work quickly to resolve the issue by offering a replacement, exchange, or refund when appropriate.

How to Start a Return

To initiate a return:

  1. Email us at antosllc1@gmail.com with your order number.
  2. Wait for return authorization and shipping instructions.
  3. Securely package the item and ship it back using the provided instructions.

Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the return is due to our error or a defective item, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as ANTOS is not responsible for items lost or damaged during return transit.

Refunds

Once your return is received and inspected, we’ll notify you of the approval or denial of your refund.

If approved, your refund will be issued to your original payment method. Depending on your financial institution, it may take 5–10 business days for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective, damaged, or incorrectly shipped.

If you’d like to exchange an eligible item for a different size or style, please contact us before returning your order. Exchanges are subject to product availability.

Cancellations

Orders begin processing shortly after they are placed. If you need to cancel or modify an order, contact us immediately at antosllc1@gmail.com.

While we’ll do our best to accommodate your request, we cannot guarantee changes once an order has entered processing or has shipped.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

ANTOS
Email: antosllc1@gmail.com